
Ever wonder what it looks like on the other end of the line?
New York Times today published an article, “Voices of Foreclosure Speak Daily About Desperation and Misery,” which details the massive customer call center that lending giant Bank of America has assembled in Simi Valley, Calif., to handle the deluge of inquiries from distressed homeowners nationwide.
More than 4,000 employees, many of whom have to be at their desks as early as 5 a.m., field about 50,000 calls per day, according to the report.
To date, the bank, which handles 20 percent of all home loans in the United States, claims that it has made more than 700,000 loan modifications in the last two years, “including 85,000 under the [Home Affordable Modification Program].”
That’s a lot of calls. And it appears that largest mortgage service in the nation is increasing its troop levels significantly to “ease a wave of more than two million foreclosures.”
To contact Bank of America about an existing mortgage or any other issue you can find important numbers right here.






Recent Comments