
Recently, Inman News published an article on the misleading prices that are often attached to Trulia.com and Yahoo! Real Estate preforeclosure listings.
It’s a good read, which features commentary and possible solutions from Foreclosure.com Founder, President and CEO, Brad Geisen, about how to correct the problem.
Unfortunately (and unsurprisingly), RealtyTrac.com Vice President of Marketing, Rick Sharga, took exception to Brad’s input. That’s because the company that he represents supplies Trulia.com and Yahoo! Real Estate with their foreclosure data.
Let’s go through a few of Mr. Sharga’s comments line-by-line to clear the air once and for all.
Here he is talking about their misleading listings:
“Neither Yahoo Real Estate or Trulia or RealtyTrac is setting out to mislead anybody. Anybody looking to purchase a foreclosure property is going to have to educate themselves a little on the process. It’s not as straightforward as just buying a resale property from an agent.”
Whether it is done intentionally or not, RealtyTrac — and by association Trulia.com and Yahoo! Real Estate – doesn’t appear to have either the desire or the ability to make it clear that the prices associated with some distressed listings are often not sale prices.
Therefore, while Mr. Sharga claims, in theory, that he and his partners are not setting out to mislead anybody the reality is that they are.
For example, if a Web site visitor sees a home in his or her neighborhood for less than $100,000 -– even though the average sale prices in the area for similar homes are $250,000 or more -– he or she would likely want to find out more about it, right?
To do that, however, he or she must sign up with a credit card to learn more. And when that potential visitor drills down to the exact property he or she may not realize that it is actually a lien amount (not a list price), duping the visitor and creating utter confusion.
Furthermore, many of these types of listings are NOT EVEN FOR SALE!
Accordingly, is it really the responsibility of potential homebuyers to “educate themselves,” as Mr. Sharga suggests, on the difference between how lien and list prices are featured on a Web site or should the data provider take the responsibility to make it crystal clear?
In short, this is a data “packaging” issue and nothing close to an education issue. Potential buyers shouldn’t have to have legal degrees or sift through fine print just to fully understand correct real estate listing prices.
Let’s move on to the next quote from Mr. Sharga:
“To clamp down on dispensing that information across as wide a range of eyeballs as possible would really be doing the people looking for the properties a disservice,” Sharga said. Alluding to Foreclosure.com, Sharga said, “If I was running a site that had only a third as many listings, I might suggest that was a good alternative, too.”
On numerous occasions RealtyTrac.com has been exposed for reporting over exaggerated foreclosure figures … Congress even got burned! That’s the blatant truth behind RealtyTrac’s “stats.” In fact, the company often triple counts multiple listings and fails to expire old listings in a timely fashion (To check out just some of the evidence click here).
That’s likely the reason Foreclosure.com has “a third as many listings.”
It’s common to see the same property listed numerous times on RealtyTrac because each lien holder is often counted as an additional property. For example, let’s say House X goes into foreclosure and has two mortgages and a lien on the home from a roofer who didn’t get paid his $25,000 in repairs after Hurricane Wilma.
RealtyTrac would likely count that as three properties (the two loan defaults and the roofer lien) when in reality it is really just one. On the other hand, Foreclosure.com has the technology, as we well as direct relationships with several of the top lenders, to scrub the data and ensure that it is counted once.
Put simply, we follow each and every property through the entire process and expire it in a timely fashion.
When a company such as RealtyTrac doesn’t do that it forces people to pay good money to view outdated listings under false assumptions. What’s more, and this is the bigger problem, this lack of attention to detail leads to inflated numbers that are sometimes treated like gospel among media outlets with large reader/viewerships.
It’s a domino effect that in turn affects public perception and causes panic and misinformation, damaging consumer confidence. In short, it’s a major disservice to the entire economy when these inaccurate numbers are reported in major media.
Look no further than the Colorado debacle less than one year ago for proof that RealtyTrac publishes overblown and inaccurate data. Unfortunately, some media outlets and local governments have not learned their lesson from that massive and high-profile blunder.
In short, someone needs to tell Mr. Sharga that bigger is not better and certainly most in this business prefer quality over quantity.
And at the end of the day we can sleep easy at night, knowing that we are doing the best we possibly can to provide future homeowners and investors with the very best and MOST ACCURATE distressed real estate information.
Can you say the same, Mr. Sharga?


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July 23, 2008 at 9:34 am
Pingback from FSBO BLOG » Blog Archive » Foreclosure Data: true or false?
July 22, 2008 at 9:32 am
Steele in Minnesota
How very true. I worked with RealtyTrac for over three years attempting time and again to have them stop publishing inaccurate information. Here in Minnesota their biggest area of error is in bank owned listings. Because we have a six month redemption period after the Sheriff Sale/auction a property does not become bank owned for an additional six months. But RealtyTrac ignores this completely and publishes these properties as bank owned and equally wrong, shows a selling price of the auction amount!
95%+ are not even for sale. And if they are, they are for sale by the original owners at whatever price they feel is correct.
Probably the biggest offense is listing secondary lien Sheriff Sale amounts as the price. Regularly we see “Bank owned” townhouses for prices of $1,000 to $10,000. In reality, these are association liens. Equally often we see small home equity or contractor liens on much more expensive housing showing as the price.
Do either of these get response? You bet! Who wouldn’t want a $180,000 townhouse for $2,500? Or a $500,000 executive home for $40,000? And so they sign up only to find that the properties that they are interested are not even for sale most of the time and if they are, they are at best at a slightly discounted price from market value.
Claiming to have highly accurate information that is up-to-date does not wash with what is actually on the site. Sadly, it may take a class action lawsuit to bring this organization back to reality. And the number of disgruntled consumers is growing…